Senior Account Manager
Build and maintain strong relationships with B2B clients, serving as their primary point of contact for all logistics-related matters.
Understand client requirements, logistics challenges, and goals to develop tailored solutions that meet their specific needs.
Negotiate pricing, terms, and service agreements with clients, ensuring mutually beneficial outcomes and competitive advantage.
Track and analyze key performance indicators (KPIs) to evaluate the effectiveness of process and identify areas for improvement.
Act as a customer advocate within the company, championing client needs and ensuring the delivery of exceptional service.
dentify growth opportunities within existing client accounts and devise strategies to expand business and increase customer satisfaction.
Must have qualifications
Proven experience as an Account Manager, or similar sales/customer support service role.
Understanding of logistics operations, transportation modes, warehousing, and supply chain management principles.
Two years of experience in logistics, supply chain management, or account management, preferably in a B2B context.
Strong verbal and written communication skills for effective client engagement and negotiation.
Strong organizational abilities to manage multiple accounts, prioritize tasks, and meet deadlines.
Familiarity with logistics software, CRM tools, and proficiency in relevant technology platforms.
Competitive compensation and benefits.
Professional growth opportunities.
Employee support and well-being initiatives.
Qualified team and friendly workspace.
Paid online courses.
Office or Hybrid workspace.